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5 ways to get a super sticky, can't-put-it-down brand
For many, branding involves only 1 or 2 sensory experiences. But brands that engage all 5
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Better business development starts with heartburn
When a business development team gets charged up and ready to call on prospects, they’re often
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Choosy brands choose Groucho—right?
Groucho Marx is famously quoted as resigning from the Delaney Club quipping "I wouldn't belong
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Dig a well before you are thirsty—the future is almost here
Don't "nice" your institution out of profitability
A bank president recently told me he lets safe deposit box rent renewal notices slide because
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First national banks are confusing the heck out of us
When I was a new college freshman, a classmate who was also from out of town attempted to make
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How a hound dog and a handshake bred enduring loyalty
My father-in-law Ralph was a WWII veteran and serial entrepreneur. Over his 94 years, he owned
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I make a mistake, I pay. You make a mistake, I pay?!
I talk about banking with a lot of people. So last month, someone told me about accidentally
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Make your customers look good to their customers and win at customer loyalty
Many community financial institutions say they’re customer-centric, yet have a brand promise
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Shhhh! Stop using the *S* word.
Many community bankers struggle with getting all of their staffers to feel confident with
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Stop hiring tellers—you need listeners
The moniker “teller” has been around in banking since time immemorial. And while it may feel
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Strategic alliances can multiply your reach—and your value—to customers
When was the last time you thought about putting your well-known contacts and customers
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What Dale Carnegie and Beyoncé can teach bankers about relationships
Almost every community bank will boast that they know their customers by their names. But do
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What’s green and goes round and round all day?
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You're not making it easy for me to do business with you
Dear Community Banker X: Your technology is behind. Your ATM is dysfunctional and you don’t
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