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Five ways to build your currency of trust

Build the currency of trust through social media for your bank brandThe COVID-19 pandemic is taking us all on a roller coaster. As a financial institution, your brand must be steady, solid and trusted through thick and thin. These times are feeling pretty thin for many individuals and businesses. So do some smart investing in your social media to show customers and the community that you have their backs.

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Best Financial Friend: six ways to create personal connections from afar

Never surrender your bank brand to self sabotageWith everyone at arm's length to protect from the Coronavirus, it can feel difficult to maintain warm connections. Here are best practices for at-a-distance customer experience you and your staff can implement today.
See our handy checklist and get started:

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Don't take the person out of personal service

20 20 vision for banks merging nowI don’t know whether it’s today’s consumer online habits or a lack of training. But I do know I don’t like it. “What’s the name?” the receptionist blankly asked me at an office this week. Ick. There seems to be an epidemic of taking the person out of personal service.

This is a danger for branders everywhere as they allow interactions to be transactional instead of relational. This is the customer experience badlands.

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Three pitfalls that can sabotage bank brands

Never surrender your bank brand to self sabotageBank brands are under attack like never before. Competition is fierce and aggressive. Players from new industries are seeking to lure customers’ money away from FDIC-insured banks. Pitfalls abound.

While you strategize on fending off the marauding outsiders, be sure you’re not accidentally making your brand more vulnerable because of your own self-sabotaging actions.

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Are you heeding the millennial SOS?

20 20 vision for banks merging now

Nearly every bank says it wants to attract more millennial customers. Yet many bankers are going about it the old way—by making assumptions and generalizations about what this audience wants and needs. Millennials are 30 percent of the U.S. population today and the most diverse generation yet.

And while it’s fair to consider them “digital natives,” their current age range (23 to 38) spans currently several distinct life stages.

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